Frequently Asked Questions
Everything you need to know about your Fig experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within North America. Expedited shipping options are available at checkout if you need your glow sooner.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Are Formula Fig products suitable for sensitive skin?
Yes, our formulations prioritize high-tech, clean ingredients designed to be effective yet gentle. We recommend checking individual product pages for specific allergen information.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring the Fig experience to more countries in the near future.
How can I track my package?
Once your order has been processed, you will receive an email confirmation with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a seamless checkout.